Able Audio Policies

Packaging and Shipping
   Our products are properly packaged to our specifications to ensure your products arrive safely. If any product is damaged during shipping it will be replaced (see Shipping Insurance below). Individual packaging depends on the unique product and quantity ordered. We try to package all items together to save on shipping, sometimes this is not possible. If an item is unavailable and unable to ship within one weeks time, you will be notified and may request a refund.

Fast Delivery
   Orders of in stock, ready to ship items that are received before 3:00 P.M. (Central Time) will usually go out the same day. Shipments generally take 2-3 business days to arrive from time of shipment. If they are not shipped out that day, they will normally be shipped the following business day. Custom orders usually take no longer than 3 business days from the time of order to complete and be shipped out, however, depending on the quantity of custom orders we are receiving, custom orders may take up to two weeks to ship. If an item is out of stock when ordered because of a mistake in inventory on the website, it could take up to three weeks to ship. If any item will take over one week to ship, the customer will be notified.

Shipping Insurance
   All shipments are insured, through a shipping company or through us, and guaranteed safe upon delivery. If the insurance is through UPS or USPS, and the package arrives damaged at the fault of the shipping company, the product will be replaced, at the expense of the shipping company. Most orders are shipped via UPS ground or USPS Priority. Either way, the product is insured for at least the amount it is worth. As a customer, you can have confidence that your product will arrive safely. Other shipping methods will also be insured. If the product is lost or damaged from our packaging or handling, and no extra insurance is selected, the product will promptly be replaced by us upon receipt of the damaged goods with a RA number.

Shipping Restrictions
   We do not ship to APO/FPO addresses, Prisons, or PO Boxes. Many items only ship via UPS Ground to the contiguous USA with no other shipping method available. Able Audio Brand Products (including speaker rings, templates, enclosures, and custom orders) ship UPS, USPS, DHL, FedEx, or other methods, with available expedited shipping, and available shipping to areas outside the United States. These areas include Canada, Europe, Australia, China, and others, additional shipping charges may apply. If you live outside the contiguous US, please email us before you place your order.

Shipping Notification
   You will be notified when your package has shipped within 24 hours of shipping. If the item ships UPS you will receive a tracking number in the email. Some items will ship separately, you will be notified of the number of packages you will receive.

Policies subject to change at any time without prior notice.